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At Ohk energy, we understand that a home energy retrofit is more than just an upgrade, it’s a major investment in your home, your comfort, and your future. That’s why we’re committed to making the process as smooth, transparent, and supportive as possible.
As a certified One Stop Shop, we manage every stage of your retrofit journey. We deal with everything from the design to project delivery and SEAI grant support. Our in house team of experts works closely with trusted contractors to take the pressure off you, ensuring quality workmanship and peace of mind every step of the way.
We know the retrofit process can seem overwhelming, so we keep our communications clear, prompt, and personal. Whether it’s an email, a call, we’ll always make sure you’re speaking with a named team member – someone who knows your project and can keep you informed. We also make sure all our information is accurate, easy to access, and up to date.
Your time, effort, and investment are valued. That’s why we’ll only ever recommend the measures necessary to meet the Ohk energy standard and SEAI grant criteria. No upselling, no fluff – just practical, value for money solutions that improve your home’s efficiency and comfort.
We also take your privacy seriously. We fully comply with GDPR regulations and handle your personal data and project details with the strictest confidence.
If something’s not right, we’ll work to put it right. We’re committed to handling all issues or miscommunications respectfully, fairly, and promptly.
Should you need to raise a concern or make a complaint, we’ve set up a clear and fair process. Our goal is to resolve all complaints within 10 working days, and we’ll always acknowledge your message within a few days of receiving it. If more time is needed, you’ll be kept in the loop. Your complaint will be handled in confidence, and raising an issue will never affect how we work with you in the future.
To get in touch about a complaint or concern, you can:
If an error has occurred, we’ll apologise, explain what went wrong, and take steps to make it right.